Cancellation and Refund Policy for Natural Fresh Impex
Business Name: Natural Fresh Impex
Address: Wadala Rd, near Sahyadri Hospital, Nashik, Maharashtra 422003
Mobile No: +91 885 504 1292
Email: info@naturalfreshimpex.com
1. Cancellation Policy
- Order Cancellation: You may cancel your order within 24 hours of placing it. To initiate a cancellation, please contact us at +91 885 504 1292 or email us at info@naturalfreshimpex.com.
- Cancellation Fees: If the cancellation is made after 24 hours, we reserve the right to charge a cancellation fee based on the order status and the nature of the products.
2. Refund Policy
- Eligibility for Refund: Refunds are applicable in the following cases:
- If you receive damaged or defective products.
- If you receive incorrect items that do not match your order.
- Requesting a Refund: To request a refund, please contact us within 7 days of receiving your order. Provide details such as your order number, the nature of the issue, and any relevant photographs.
- Refund Processing Time: Once your refund request is approved, we will process your refund within 7-10 business days. The amount will be credited back to your original payment method.
3. Non-Refundable Items
Certain items may not be eligible for a refund, including:
- Perishable items that have been opened or consumed.
- Custom or special orders made specifically for you.
4. Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please reach out to us:
- Email: info@naturalfreshimpex.com
- Phone: +91 885 504 1292
Thank you for your understanding and for choosing Natural Fresh Impex. We appreciate your business!